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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8" />
<meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no" />
<meta name="description" content="" />
<meta name="author" content="" />
<title>Connect@Cal</title>
<link rel="icon" href="favicon.ico" type="image/x-icon"/>
<!-- Font Awesome icons (free version)-->
<script src="https://use.fontawesome.com/releases/v5.12.1/js/all.js" crossorigin="anonymous"></script>
<!-- Google fonts-->
<link href="https://fonts.googleapis.com/css?family=Montserrat:400,700" rel="stylesheet" type="text/css" />
<link href="https://fonts.googleapis.com/css2?family=Martel+Sans&display=swap" rel="stylesheet">
<link href="https://fonts.googleapis.com/css?family=Lato:400,700,400italic,700italic" rel="stylesheet" type="text/css" />
<link href="https://fonts.googleapis.com/css2?family=Quicksand:wght@700&display=swap" rel="stylesheet">
<!-- Core theme CSS (includes Bootstrap)-->
<link href="css/styles.css" rel="stylesheet" />
</head>
<body id="page-top">
<!-- Navigation-->
<nav class="navbar navbar-expand-lg bg-secondary fixed-top" id="mainNav">
<div class="container" id="nav-top">
<a href="index.html"><img class="navbar-brand js-scroll-trigger ml-3"src="assets/img/sponsor_logo.svg" width ="250px" height = "70px" alt="Connect@Cal"></a>
<button class="navbar-toggler navbar-toggler-right text-uppercase font-weight-bold bg-primary rounded" type="button" data-toggle="collapse" data-target="#navbarResponsive" aria-controls="navbarResponsive" aria-expanded="false" aria-label="Toggle navigation">Menu <i class="fas fa-bars"></i></button>
<div class="collapse navbar-collapse" id="navbarResponsive">
<ul class="navbar-nav ml-auto mr-4">
<!-- <li class="nav-item mx-0 mx-lg-1"><a class="nav-link py-3 px-0 px-lg-3 rounded js-scroll-trigger" href="#home">Home</a></li> -->
<!-- <li class="nav-item mx-0 mx-lg-1"><a class="notcurrent nav-link py-3 px-0 px-lg-3 rounded js-scroll-trigger" target=”_blank” href="https://connect-resource-finder.herokuapp.com/">Resource Finder</a></li> -->
<li class="nav-item mx-0 mx-lg-1"><a class="notcurrent nav-link py-3 px-0 px-lg-3 rounded js-scroll-trigger" href="about.html">About</a></li>
<li class="nav-item mx-0 mx-lg-1"><a class="current nav-link py-3 px-0 px-lg-3 rounded js-scroll-trigger" href="faq.html">FAQ</a></li>
<!-- <li class="nav-item mx-0 mx-lg-1"><a class="notcurrent nav-link py-3 px-0 px-lg-3 rounded js-scroll-trigger" href="resources.html">Add a Resource</a></li> -->
<!-- <li class="nav-item mx-0 mx-lg-1"><a class="notcurrent nav-link py-3 px-0 px-lg-3 rounded js-scroll-trigger" href="getinvolved.html">Get Involved</a></li> -->
<li class="nav-item mx-0 mx-lg-1"><a class="notcurrent nav-link py-3 px-0 px-lg-3 rounded js-scroll-trigger" href="partners.html">Our Partners</a></li>
<!-- <li class="nav-item mx-0 mx-lg-1"><a class="notcurrent nav-link py-3 px-0 px-lg-3 rounded js-scroll-trigger" href="events.html">Events</a></li> -->
<li class="nav-item mx-0 mx-lg-1"><a class="notcurrent nav-link py-3 px-0 px-lg-3 rounded js-scroll-trigger" href="donate.html">Donate</a></li>
</ul>
</div>
</div>
</nav>
<!-- FAQ Header-->
<header class="masthead bg-primary2">
<div class="container-fluid pt-5 ">
<div class="row header-row pt-5">
<div class="text-center pt-5 d-flex justify-content-center col-12">
<h3 style="color: white;"> Frequently Asked Questions</h3>
</div>
<div class="col-12 d-flex justify-content-center">
<img src="assets/img/lineswhite.svg">
</div>
</div>
</div>
</header>
<!-- Questions-->
<section class="page-section porfolio bg-primary2 no-bold">
<div class="container-fluid faqpad">
<h4 class="mb-5 text-center" style="color: white;"> General </h4>
<div class="faqpad mb-5 accordion md-accordian" id="accordionEx1" role="tablist" aria-multiselectable="true">
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo1">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo1"
aria-expanded="false" aria-controls="collapseTwo1">
<h1 style="color: #056BA5;" class="mb-0">
What are the key goals of Connect@Cal?
</h1>
</a>
</div>
<div id="collapseTwo1" class="collapse" role="tabpanel" aria-labelledby="headingTwo1"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color:white;">
1) Connect students to the right resources at the right time </h5>
<h5 style="color: white;">
2) Fill resource gaps by identifying gaps in student needs and advocating with agents to fill them </h5>
<h5 style="color:white">
3) Work with resource providers to provide feedback/data
</h5>
</div>
</div>
</div>
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo2">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo2"
aria-expanded="false" aria-controls="collapseTwo2">
<h1 style="color: #056BA5;" class="mb-0">
With whom does Connect@Cal work with?
</h1>
</a>
</div>
<div id="collapseTwo2" class="collapse" role="tabpanel" aria-labelledby="headingTwo2"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color: white;">
We have met with stakeholders across the campus to gather feedback: Student Affairs, Campus D&I, ASUC, Basic Needs Center, LEAD Center, to the Asian Pacific American Student Development Office. </h5>
<h5 style="color: white;" >
Leaders across the campus have helped us grow and refine our service to the campus. If you are interested in providing feedback and helping us grow please contact us at hello@connected.berkeley.edu </h5>
</div>
</div>
</div>
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo4">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo4"
aria-expanded="false" aria-controls="collapseTwo4">
<h1 style="color: #056BA5;" class="mb-0">
How does this service integrate with - rather than duplicate - other "help desk" programs like Cal Student Central or the EOP/USP community space?
</h1>
</a>
</div>
<div id="collapseTwo4" class="collapse" role="tabpanel" aria-labelledby="headingTwo4"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color: white;">
We do not advise students, we bring students to your door step. All resource providers on campus provide phenomenal work and we want more students to know about those services. Our goal is to refer students to the help desk or community spaces most relevant in solving their issue. </h5>
</div>
</div>
</div>
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo5">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo5"
aria-expanded="false" aria-controls="collapseTwo5">
<h1 style="color: #056BA5;" class="mb-0">
Where can I go for any additional questions?
</h1>
</a>
</div>
<div id="collapseTwo5" class="collapse" role="tabpanel" aria-labelledby="headingTwo5"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color: white;">
You can reach us at hello@connected.berkeley.edu if you have any questions.
</h5>
</div>
</div>
</div>
</div>
</div>
<div class="container-fluid faqpad">
<h4 class="mb-5 text-center" style="color: white;"> Resources and Data</h4>
<div class="faqpad mb-5 accordion md-accordian" id="accordionEx1" role="tablist" aria-multiselectable="true">
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo6">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo6"
aria-expanded="false" aria-controls="collapseTwo6">
<h1 style="color: #056BA5;" class="mb-0">
How are you evaluating whether this service is effective?
</h1>
</a>
</div>
<div id="collapseTwo6" class="collapse" role="tabpanel" aria-labelledby="headingTwo6"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color: white;">
We conduct extensive research and feedback gathering from students from doing one-on-one interviews with students to collecting feedback surveys regularly. </h5>
</div>
</div>
</div>
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo7">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo7"
aria-expanded="false" aria-controls="collapseTwo7">
<h1 style="color: #056BA5;" class="mb-0">
How do you manage data privacy for submissions?
<!-- <i class="d-flex justify-content-end fas fa-angle-down rotate-icon"></i> -->
</h1>
</a>
</div>
<div id="collapseTwo7" class="collapse" role="tabpanel" aria-labelledby="headingTwo7"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color:white;">
Our team has been able to build a response-system that allows us to respond to cases without viewing the email address attached to your case to ensure your privacy.
</h5>
<h5 style="color: white;">
We also recognize the sensitivity of the help you are asking so any and all data we collect is dissociated from your name and email address.
</h5>
</div>
</div>
</div>
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo8">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo8"
aria-expanded="false" aria-controls="collapseTwo2">
<h1 style="color: #056BA5;" class="mb-0">
How do you use data from the cases to help the campus?
</h1>
</a>
</div>
<div id="collapseTwo8" class="collapse" role="tabpanel" aria-labelledby="headingTwo8"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color: white;">
When we receive cases in which no resources exist we are able to work with agents who can make change and create resources (ASUC, Campus admin) to ensure gaps are filled.
</h5>
<h5 style="color: white;" >
If we see an increase in cases in a specific area we try to investigate the root cause of the problem and inform relevant stakeholders about these trends.
</h5>
</div>
</div>
</div>
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo9">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo9"
aria-expanded="false" aria-controls="collapseTwo3">
<h1 style="color: #056BA5;" class="mb-0">
How do you ensure the resource referrals are accurate?
</h1>
</a>
</div>
<div id="collapseTwo9" class="collapse" role="tabpanel" aria-labelledby="headingTwo9"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color: white;">
We have three key measures to ensure quality: we conduct detailed documentation of every resource we provide to students, we meet regularly with resource providers to understand the scope of their service, we have a three-person vetting process for every case, and we have core resources providers we go to when we do not have the answer. </h5>
</div>
</div>
</div>
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo10">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo10"
aria-expanded="false" aria-controls="collapseTwo4">
<h1 style="color: #056BA5;" class="mb-0">
How do you work with resources providers?
</h1>
</a>
</div>
<div id="collapseTwo10" class="collapse" role="tabpanel" aria-labelledby="headingTwo10"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color: white;">
Resources providers help us better direct students to the right resources at the right time, and we also share trend data with resource providers when relevant.
</h5>
</div>
</div>
</div>
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo3">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo3"
aria-expanded="false" aria-controls="collapseTwo3">
<h1 style="color: #056BA5;" class="mb-0">
How do you respond if you receive a message from a student in distress?
</h1>
</a>
</div>
<div id="collapseTwo3" class="collapse" role="tabpanel" aria-labelledby="headingTwo3"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color: white;">
This will vary based on a case-by-case basis. We make it clear in our form that we offer non-crisis support, and only refer people to resources. </h5>
<h5 style="color: white;">
In most events in which the situation involves harm or violence we will refer them to UC Berkeley's Center for Support & Intervention as per campus recommendation. </h5> </div>
</div>
</div>
<div class ="card bg-primary">
<div class="card-header" role="tab" id="headingTwo10">
<a class="collapsed" data-toggle="collapse"data-parent="#accordionEx1" href="#collapseTwo11"
aria-expanded="false" aria-controls="collapseTwo11">
<h1 style="color: #056BA5;" class="mb-0">
How do I submit a resource for your team to share?
</h1>
</a>
</div>
<div id="collapseTwo11" class="collapse" role="tabpanel" aria-labelledby="headingTwo10"
data-parent="#accordionEx1">
<div style="color: #056BA5; background-color: #056BA5;" class="card-body">
<h5 style="color: white;">
Email your resource to <a style="color: white;" href="mailto:resources@connected.berkeley.edu">resources@connected.berkeley.edu</a>!</h5>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- Footer-->
<footer class="footer text-center">
<div class="container-fluid">
<div class="row d-flex justify-content-center">
<!-- Footer Location-->
<div class="col-sm-4 order-sm-12">
<h4 class="text-uppercase mb-4">Help Us Improve</h4>
<div class="row d-flex justify-content-center">
<a class="footer-hover" href="https://forms.gle/pnrZkBLoPpbGmdAE7"> Give Feedback</a>
</div>
<div class="row d-flex justify-content-center">
<a class="footer-hover" href="https://forms.gle/ZZQdNdhbif7V9pWa7"> Report a bug</a>
</div>
<!-- <div class="row d-flex justify-content-center">
<a class="footer-hover" href="resources.html"> Add a resource</a>
</div> -->
<div class="row d-flex justify-content-center">
<a class="footer-hover mb-5" href="https://forms.gle/mMvsWPzYiK7oJMLb9"> Partner with us</a>
</div>
</div>
<!-- Footer Social Icons-->
<div class="col-sm-4 order-sm-12">
<h4 class="text-uppercase mb-4">Contact Us</h4>
<div class="row d-flex justify-content-center">
<a href="mailto:hello@connected.berkeley.edu"> hello@connected.berkeley.edu</p>
</div>
<a class="col-md-12 col-lg-4 mb-5 btn btn-outline-light btn-social mx-1" href="https://www.facebook.com/connect.cal"><i class="fab fa-fw fa-facebook-f"></i></a>
<a class="col-md-12 col-lg-4 mb-5 btn btn-outline-light btn-social mx-1" href="https://www.linkedin.com/company/connect-cal"><i class="fab fa-linkedin-in"></i></a>
<a class="col-md-12 col-lg-4 mb-5 btn btn-outline-light btn-social mx-1" href="https://www.instagram.com/connectcal/"><i class="fab fa-instagram"></i></a>
</div>
<div class="col-sm-4 order-sm-12">
<a href="https://www.ocf.berkeley.edu">
<img src="https://www.ocf.berkeley.edu/hosting-logos/ocf-hosted-penguin-dark.svg"
alt="Hosted by the OCF" style="border: 0;" />
</a>
<p style="font-family: 'Martel Sans', sans-serif;">
We are a student group acting independently of the University of California. We take full responsibility for our organization and this web site.
</p>
</div>
</div>
</div>
</footer>
<!-- Copyright Section-->
<section class="copyright py-4 text-center text-white">
<div class="container"><small>Copyright © 2020 Connect@Cal</small></div>
</section>
<!-- Scroll to Top Button (Only visible on small and extra-small screen sizes)-->
<div class="scroll-to-top d-lg-none position-fixed">
<a class="js-scroll-trigger d-block text-center text-white rounded" href="#page-top"><i class="fa fa-chevron-up"></i></a>
</div>
<!-- Bootstrap core JS-->
<script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.4.1/jquery.min.js"></script>
<script src="https://stackpath.bootstrapcdn.com/bootstrap/4.4.1/js/bootstrap.bundle.min.js"></script>
<!-- Third party plugin JS-->
<script src="https://cdnjs.cloudflare.com/ajax/libs/jquery-easing/1.4.1/jquery.easing.min.js"></script>
<!-- Contact form JS-->
<script src="assets/mail/jqBootstrapValidation.js"></script>
<script src="assets/mail/contact_me.js"></script>
<!-- Core theme JS-->
<script src="js/scripts.js"></script>
</body>
</html>