diff --git a/aselo-webchat-react-app/configSrc/tz/common.json b/aselo-webchat-react-app/configSrc/tz/common.json
new file mode 100644
index 0000000000..462c44a4ef
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/tz/common.json
@@ -0,0 +1,15 @@
+{
+  "fileAttachment": {
+    "enabled": true,
+    "maxFileSize": 16777216,
+    "acceptedExtensions": ["jpg", "jpeg", "png", "amr", "mp3", "mp4", "pdf", "txt"]
+  },
+  "emojiPicker": {
+    "enabled": true,
+    "blockedEmojis": []
+  },
+  "alwaysOpen": false,
+  "helplineCode": "tz",
+  "captureIp": true,
+  "definitionVersion": "tz-v1"
+}
\ No newline at end of file
diff --git a/aselo-webchat-react-app/configSrc/tz/staging.json b/aselo-webchat-react-app/configSrc/tz/staging.json
new file mode 100644
index 0000000000..a0e9ff34e7
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/tz/staging.json
@@ -0,0 +1,4 @@
+{
+    "environment": "staging",
+  "aseloBackendUrl": "https://hrm-staging.tl.techmatters.org"
+}
diff --git a/aselo-webchat-react-app/configSrc/tz/translations/en-US.json b/aselo-webchat-react-app/configSrc/tz/translations/en-US.json
new file mode 100644
index 0000000000..f9ab48b071
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/tz/translations/en-US.json
@@ -0,0 +1,11 @@
+{
+  "WelcomeMessage": "National Child Helpline (116)",
+  "MessageCanvasTrayContent": "",
+  "MessageInputDisabledReasonHold": "Thank you very much for this information. We'll transfer you now. Please hold for a counsellor.",
+  "AutoFirstMessage": "Incoming webchat contact from",
+  "PreEngagementDescription": "Thank you for contacting National Child Helpline (116). To chat with a counsellor, please type your name and select the Start Chat button.",
+  "WhatIsYourName": "What is your name?",
+  "StartChat": "Start Chat!",
+  "SelectLanguage": "Select your language",
+  "MessagePhase-MessageBubble-OtherParticipantMessageSenderName": "Counsellor"
+}
\ No newline at end of file
diff --git a/aselo-webchat-react-app/configSrc/tz/translations/sw_TZ.json b/aselo-webchat-react-app/configSrc/tz/translations/sw_TZ.json
new file mode 100644
index 0000000000..bfb0357431
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/tz/translations/sw_TZ.json
@@ -0,0 +1,11 @@
+{
+  "WelcomeMessage": "National Child Helpline (116)",
+  "MessageCanvasTrayContent": "",
+  "MessageInputDisabledReasonHold": "Asante sana kwa maelezo haya. Tutakuunganisha sasa. Tafadhali subiri ili kuzungumza na mshauri.",
+  "AutoFirstMessage": "Mawasiliano ya gumzo la wavuti yanayoingia kutoka",
+  "PreEngagementDescription": "Asante kwa kuwasiliana na National Child Helpline (116). Ili kuzungumza na mshauri, tafadhali andika jina lako na bonyeza kitufe cha Anza Gumzo.",
+  "WhatIsYourName": "Jina lako ni nani?",
+  "StartChat": "Anza Gumzo!",
+  "SelectLanguage": "Chagua lugha yako",
+  "MessagePhase-MessageBubble-OtherParticipantMessageSenderName": "Counsellor"
+}
\ No newline at end of file
diff --git a/aselo-webchat-react-app/configSrc/zm/common.json b/aselo-webchat-react-app/configSrc/zm/common.json
new file mode 100644
index 0000000000..8ae75bc76e
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/zm/common.json
@@ -0,0 +1,15 @@
+{
+  "fileAttachment": {
+    "enabled": true,
+    "maxFileSize": 16777216,
+    "acceptedExtensions": ["jpg", "jpeg", "png", "amr", "mp3", "mp4", "pdf", "txt"]
+  },
+  "emojiPicker": {
+    "enabled": true,
+    "blockedEmojis": []
+  },
+  "alwaysOpen": false,
+  "helplineCode": "zm",
+  "captureIp": true,
+  "definitionVersion": "zm-v1"
+}
\ No newline at end of file
diff --git a/aselo-webchat-react-app/configSrc/zm/staging.json b/aselo-webchat-react-app/configSrc/zm/staging.json
new file mode 100644
index 0000000000..a0e9ff34e7
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/zm/staging.json
@@ -0,0 +1,4 @@
+{
+    "environment": "staging",
+  "aseloBackendUrl": "https://hrm-staging.tl.techmatters.org"
+}
diff --git a/aselo-webchat-react-app/configSrc/zm/translations/Bemba.json b/aselo-webchat-react-app/configSrc/zm/translations/Bemba.json
new file mode 100644
index 0000000000..812a5de644
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/zm/translations/Bemba.json
@@ -0,0 +1,16 @@
+{
+  "MessageInputDisabledReasonHold": "Twalamutuma nomba kuli Chimbusa, pembeleni ichimpusa nomba.",
+  "EntryPointTagLine": "Landeni naifwe",
+  "PreEngagementDescription": "tiyeni twambeko ilyashi",
+  "Today": "Lelo",
+  "InputPlaceHolder": "Taipeni ilyashi",
+  "WelcomeMessage": "Mwaiseni kuli ChildLine Zambia!",
+  "Yesterday": "Mailo",
+  "TypingIndicator": "Ichimbusa chile taipa ilyashi",
+  "MessageCanvasTrayButton": "Yambeni kutaipa ilyashi imbi",
+  "MessageCanvasTrayContent": "",
+  "AutoFirstMessage": "",
+  "StartChat": "Yambeni ukulanda mukwai!",
+  "SelectLanguage": "Select your language",
+  "MessagePhase-MessageBubble-OtherParticipantMessageSenderName": "Counsellor"
+}
\ No newline at end of file
diff --git a/aselo-webchat-react-app/configSrc/zm/translations/Kaonde.json b/aselo-webchat-react-app/configSrc/zm/translations/Kaonde.json
new file mode 100644
index 0000000000..15389f4f5a
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/zm/translations/Kaonde.json
@@ -0,0 +1,16 @@
+{
+  "MessageInputDisabledReasonHold": "Tusakwimi tuma pembelelai, pacheche ba nkwasho.",
+  "EntryPointTagLine": "Isambai natweba",
+  "PreEngagementDescription": "Twayayi tutatule",
+  "Today": "Lelo",
+  "InputPlaceHolder": "Lembayi mulubwe",
+  "WelcomeMessage": "Mwaiyayi mwani ku ChildLine Zambia!",
+  "Yesterday": "Kesha",
+  "TypingIndicator": "Nkwasho wena kunemba",
+  "MessageCanvasTrayButton": "Tatulayi kwisamba kipya kipya",
+  "MessageCanvasTrayContent": "",
+  "AutoFirstMessage": "",
+  "StartChat": "Twayayi twisambe!",
+  "SelectLanguage": "Select your language",
+  "MessagePhase-MessageBubble-OtherParticipantMessageSenderName": "Counsellor"
+}
\ No newline at end of file
diff --git a/aselo-webchat-react-app/configSrc/zm/translations/Lozi.json b/aselo-webchat-react-app/configSrc/zm/translations/Lozi.json
new file mode 100644
index 0000000000..ce9c838ea3
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/zm/translations/Lozi.json
@@ -0,0 +1,16 @@
+{
+  "MessageInputDisabledReasonHold": "Luka kuisa ku mwelezi, u libelele hanyani.",
+  "EntryPointTagLine": "Alukalise kwa mbola",
+  "PreEngagementDescription": "A lukaliseni kwa mbola",
+  "Today": "Lelo",
+  "InputPlaceHolder": "Nola linusa",
+  "WelcomeMessage": "Wamuhezwi ku ba ChildLine Zambia!",
+  "Yesterday": "Mabani",
+  "TypingIndicator": "Mwelezi wa nola",
+  "MessageCanvasTrayButton": "Alukalise kwa mbola",
+  "MessageCanvasTrayContent": "",
+  "AutoFirstMessage": "Incoming webchat contact from",
+  "StartChat": "Alukalise kwa mbola!",
+  "SelectLanguage": "Select your language",
+  "MessagePhase-MessageBubble-OtherParticipantMessageSenderName": "Counsellor"
+}
\ No newline at end of file
diff --git a/aselo-webchat-react-app/configSrc/zm/translations/Lunda.json b/aselo-webchat-react-app/configSrc/zm/translations/Lunda.json
new file mode 100644
index 0000000000..d0cfae52cb
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/zm/translations/Lunda.json
@@ -0,0 +1,16 @@
+{
+  "MessageInputDisabledReasonHold": "Chuna kuitemesha ahembeleliku chanti kundi ankhong'u.",
+  "EntryPointTagLine": "Tuhanjiki mwani",
+  "PreEngagementDescription": "Tutachikiku",
+  "Today": "Lelu",
+  "InputPlaceHolder": "Sonekenu Muzhimbu",
+  "WelcomeMessage": "Shikenu mwani kuchota cha ChildLine Zambia!",
+  "Yesterday": "Haloshi",
+  "TypingIndicator": "Nkhong'u nakusoneka Muzhimbu",
+  "MessageCanvasTrayButton": "Tachikenu kuhanjika",
+  "MessageCanvasTrayContent": "",
+  "AutoFirstMessage": "",
+  "StartChat": "Tachikenu kuhanjeka!",
+  "SelectLanguage": "Select your language",
+  "MessagePhase-MessageBubble-OtherParticipantMessageSenderName": "Counsellor"
+}
\ No newline at end of file
diff --git a/aselo-webchat-react-app/configSrc/zm/translations/Nyanja.json b/aselo-webchat-react-app/configSrc/zm/translations/Nyanja.json
new file mode 100644
index 0000000000..82b71c6919
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/zm/translations/Nyanja.json
@@ -0,0 +1,16 @@
+{
+  "MessageInputDisabledReasonHold": "Chonde tipeleka lamya lanu ku wa uphungu telo dikilani.",
+  "EntryPointTagLine": "Lankhulisanani nafe!",
+  "PreEngagementDescription": "Tiyeni tiyembe kulankhulisana",
+  "Today": "Lelo",
+  "InputPlaceHolder": "Lembani zimene mufuna kulemba",
+  "WelcomeMessage": "Mwalandilidwa kuno ku ChildLine Zambia!",
+  "Yesterday": "Dzulo!",
+  "TypingIndicator": "Wauphungu alikulemba!",
+  "MessageCanvasTrayButton": "Yambani nkhani ina!",
+  "MessageCanvasTrayContent": "",
+  "AutoFirstMessage": "",
+  "StartChat": "Yambani kulankhula!",
+  "SelectLanguage": "Select your language",
+  "MessagePhase-MessageBubble-OtherParticipantMessageSenderName": "Counsellor"
+}
\ No newline at end of file
diff --git a/aselo-webchat-react-app/configSrc/zm/translations/Tonga.json b/aselo-webchat-react-app/configSrc/zm/translations/Tonga.json
new file mode 100644
index 0000000000..cb26d99895
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/zm/translations/Tonga.json
@@ -0,0 +1,16 @@
+{
+  "MessageInputDisabledReasonHold": "Tulamuswaanganya lino asikuyumya-yumya/sikulaya. Amujatilile notucimuswaanganya.",
+  "EntryPointTagLine": "Amubandike andiswe",
+  "PreEngagementDescription": "Atukanke/atutalike",
+  "Today": "Sunu",
+  "InputPlaceHolder": "Lemba",
+  "WelcomeMessage": "Mwatambulwa ku ChildLine Zambia!",
+  "Yesterday": "Jilo",
+  "TypingIndicator": "Sikuyumyayumya watalika kulemba",
+  "MessageCanvasTrayButton": "Talika mubandi mupya",
+  "MessageCanvasTrayContent": "",
+  "AutoFirstMessage": "",
+  "StartChat": "Atubandike!",
+  "SelectLanguage": "Select your language",
+  "MessagePhase-MessageBubble-OtherParticipantMessageSenderName": "Counsellor"
+}
\ No newline at end of file
diff --git a/aselo-webchat-react-app/configSrc/zm/translations/en-US.json b/aselo-webchat-react-app/configSrc/zm/translations/en-US.json
new file mode 100644
index 0000000000..98b943b996
--- /dev/null
+++ b/aselo-webchat-react-app/configSrc/zm/translations/en-US.json
@@ -0,0 +1,16 @@
+{
+  "MessageInputDisabledReasonHold": "We'll transfer you now. Please hold for a counsellor.",
+  "EntryPointTagLine": "Chat with us",
+  "PreEngagementDescription": "Let's get started",
+  "Today": "Today",
+  "InputPlaceHolder": "Type Message",
+  "WelcomeMessage": "Welcome to ChildLine Zambia!",
+  "Yesterday": "Yesterday",
+  "TypingIndicator": "Counselor is typing",
+  "MessageCanvasTrayButton": "Start New Chat",
+  "MessageCanvasTrayContent": "",
+  "AutoFirstMessage": "Incoming webchat contact from",
+  "StartChat": "Start Chat!",
+  "SelectLanguage": "Select your language",
+  "MessagePhase-MessageBubble-OtherParticipantMessageSenderName": "Counsellor"
+}
\ No newline at end of file
diff --git a/twilio-iac/helplines/defaults.hcl b/twilio-iac/helplines/defaults.hcl
index f5eb6ffb53..394725e541 100644
--- a/twilio-iac/helplines/defaults.hcl
+++ b/twilio-iac/helplines/defaults.hcl
@@ -15,6 +15,7 @@ locals {
   enable_external_recordings = false
 
   channel_attributes = {
+    chat : "/app/twilio-iac/helplines/templates/channel-attributes/chat-conversations.tftpl"
     webchat : "/app/twilio-iac/helplines/templates/channel-attributes/webchat.tftpl"
     voice : "/app/twilio-iac/helplines/templates/channel-attributes/voice.tftpl"
     default : "/app/twilio-iac/helplines/templates/channel-attributes/default.tftpl"
diff --git a/twilio-iac/helplines/templates/channel-attributes/chat-conversations.tftpl b/twilio-iac/helplines/templates/channel-attributes/chat-conversations.tftpl
new file mode 100644
index 0000000000..d95a426b9f
--- /dev/null
+++ b/twilio-iac/helplines/templates/channel-attributes/chat-conversations.tftpl
@@ -0,0 +1,13 @@
+{
+  "e2eTestMode": "{{trigger.conversations.ChannelAttributes.pre_engagement_data.e2eTestMode}}",
+  "ip": "{{trigger.conversations.ChannelAttributes.pre_engagement_data.ip}}",
+  "firstName": "{{trigger.conversations.ChannelAttributes.from}}",
+  "channelType": "{{trigger.conversations.ChannelAttributes.channel_type}}",
+  "channelSid": "{{trigger.conversations.ChannelSid}}",
+  "helpline": "{{trigger.conversations.ChannelAttributes.pre_engagement_data.helpline}}",
+  "language":"${task_language}",
+  "ignoreAgent": "",
+  "transferTargetType": "",
+  "preEngagementData": {{trigger.conversations.ChannelAttributes.pre_engagement_data | to_json}},
+  "memory": {{trigger.conversations.ChannelAttributes.memory | to_json}}
+}
diff --git a/twilio-iac/helplines/tz/staging.hcl b/twilio-iac/helplines/tz/staging.hcl
index 0a0aa7232d..86985d1f88 100644
--- a/twilio-iac/helplines/tz/staging.hcl
+++ b/twilio-iac/helplines/tz/staging.hcl
@@ -29,11 +29,19 @@ locals {
         channel_flow_vars    = {}
         chatbot_unique_names = []
       },
+      chat : {
+        messaging_mode       = "conversations"
+        channel_type         = "chat"
+        contact_identity     = ""
+        templatefile         = "/app/twilio-iac/helplines/tz/templates/studio-flows/messaging-blocking-conv.tftpl"
+        channel_flow_vars    = {}
+        chatbot_unique_names = []
+      },
       facebook_mainland : {
         messaging_mode       = "conversations"
         channel_type         = "messenger"
         contact_identity     = "messenger:565233119996327"
-        templatefile         = "/app/twilio-iac/helplines/tz/templates/studio-flows/messaging-blocking-conv-lambda.tftpl"
+        templatefile         = "/app/twilio-iac/helplines/tz/templates/studio-flows/messaging-blocking-conv.tftpl"
         channel_flow_vars    = {}
         chatbot_unique_names = []
       },
@@ -41,7 +49,7 @@ locals {
         messaging_mode       = "conversations"
         channel_type         = "messenger"
         contact_identity     = "messenger:709371978917654"
-        templatefile         = "/app/twilio-iac/helplines/tz/templates/studio-flows/messaging-blocking-conv-lambda.tftpl"
+        templatefile         = "/app/twilio-iac/helplines/tz/templates/studio-flows/messaging-blocking-conv.tftpl"
         channel_flow_vars    = {}
         chatbot_unique_names = []
       },
@@ -49,7 +57,7 @@ locals {
         messaging_mode       = "conversations"
         channel_type         = "whatsapp"
         contact_identity     = "whatsapp:+18454704393"
-        templatefile         = "/app/twilio-iac/helplines/templates/studio-flows/messaging-lex-v3-blocking.tftpl"
+        templatefile         = "/app/twilio-iac/helplines/templates/studio-flows/messaging-lex-v3-blocking-lambda.tftpl"
         channel_flow_vars    = {}
         chatbot_unique_names = []
       },
diff --git a/twilio-iac/helplines/tz/templates/studio-flows/messaging-blocking.tftpl b/twilio-iac/helplines/tz/templates/studio-flows/messaging-blocking.tftpl
new file mode 100644
index 0000000000..f77136bf54
--- /dev/null
+++ b/twilio-iac/helplines/tz/templates/studio-flows/messaging-blocking.tftpl
@@ -0,0 +1,194 @@
+${
+  jsonencode(
+    {
+      "states": [
+      {
+      "name": "Trigger",
+      "type": "trigger",
+      "transitions": [
+        {
+          "next": "getProfileFlagsForIdentifier",
+          "event": "incomingMessage"
+        },
+        {
+          "event": "incomingCall"
+        },
+        {
+          "event": "incomingConversationMessage"
+        },
+        {
+          "event": "incomingRequest"
+        },
+        {
+          "event": "incomingParent"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": -160,
+          "y": -460
+        }
+      }
+    },
+    {
+      "name": "getProfileFlagsForIdentifier",
+      "type": "make-http-request",
+      "transitions": [
+        {
+          "next": "contact_routing",
+          "event": "success"
+        },
+        {
+          "next": "send_message",
+          "event": "failed"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": -350,
+          "y": -280
+        },
+        "method": "POST",
+        "content_type": "application/json;charset=utf-8",
+        "body": "{ \"trigger\": {{trigger | to_json}}, \"channelType\": \"{% if trigger.message.ChannelAttributes.channel_type %}{{trigger.message.ChannelAttributes.channel_type}}{% else %}{{trigger.message.Source | downcase}}{% endif %}\"}",
+        "url": "${get_profile_flags_for_identifier_base_url}/getProfileFlagsForIdentifier"
+      }
+    },
+    {
+      "name": "send_blocked_message",
+      "type": "send-message",
+      "transitions": [
+        {
+          "event": "sent"
+        },
+        {
+          "event": "failed"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": -640,
+          "y": 210
+        },
+        "service": "{{trigger.message.InstanceSid}}",
+        "channel": "{{trigger.message.ChannelSid}}",
+        "from": flow_vars["widget_from"],
+        "to": "{{contact.channel.address}}",
+        "body":  flow_vars["chat_blocked_message"]
+      }
+    },
+    {
+      "name": "contact_routing",
+      "type": "split-based-on",
+      "transitions": [
+        {
+          "next": "send_message",
+          "event": "noMatch"
+        },
+        {
+          "next": "send_blocked_message",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value contains blocked",
+              "arguments": [
+                "{{widgets.getProfileFlagsForIdentifier.parsed.flags}}"
+              ],
+              "type": "contains",
+              "value": "blocked"
+            }
+          ]
+        }
+      ],
+      "properties": {
+        "input": "{{widgets.getProfileFlagsForIdentifier.parsed.flags}}",
+        "offset": {
+          "x": -690,
+          "y": -60
+        }
+      }
+    },
+      {
+        "name": "attributes",
+        "type": "send-to-flex",
+        "transitions": [
+          {
+            "event": "callComplete"
+          },
+          {
+            "next": "webhook_notify_failed_to_enqueue",
+            "event": "failedToEnqueue"
+          },
+          {
+            "event": "callFailure"
+          }
+        ],
+        "type": "send-to-flex",
+        "name": "attributes",
+        "properties": {
+          "attributes": channel_attributes["default"],
+          "workflow":  workflow_sids["master"],
+          "channel": task_channel_sids["chat"],
+          "offset": {
+            "y": 250,
+            "x": 80
+          }
+        }
+      },
+    {
+        "name": "webhook_notify_failed_to_enqueue",
+        "type": "make-http-request",
+        "transitions": [
+          {
+            "event": "success"
+          },
+          {
+            "event": "failed"
+          }
+        ],
+        "properties": {
+          "offset": {
+            "x": 540,
+            "y": 1250
+          },
+          "method": "POST",
+          "content_type": "application/json;charset=utf-8",
+          "body": "{ \"text\": \"Issue detected [Failed to Enqueue] on ${short_helpline} ${short_environment} Flow SID: {{flow.flow_sid}} Execution SID: {{flow.sid}}  \" }",
+          "add_twilio_auth": false,
+          "url": webhook_url_studio_errors
+        }
+      },
+    {
+      "name": "send_message",
+      "type": "send-message",
+      "transitions": [
+        {
+          "next": "attributes",
+          "event": "sent"
+        },
+        {
+          "next": "webhook_notify_failed_to_enqueue",
+          "event": "failed"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": 160,
+          "y": 0
+        },
+        "service": "{{trigger.message.InstanceSid}}",
+        "channel": "{{trigger.message.ChannelSid}}",
+        "from": flow_vars["widget_from"],
+        "to": "{{contact.channel.address}}",
+        "body":flow_vars["chat_greeting_message"]
+      }
+    } 
+      ],
+      "initial_state": "Trigger",
+      "flags": {
+        "allow_concurrent_calls": true
+      },
+      "description": flow_description
+    }
+    )
+  }
\ No newline at end of file
diff --git a/twilio-iac/helplines/zm/staging.hcl b/twilio-iac/helplines/zm/staging.hcl
index 6ddc11e67f..49dbed8e7a 100644
--- a/twilio-iac/helplines/zm/staging.hcl
+++ b/twilio-iac/helplines/zm/staging.hcl
@@ -13,6 +13,14 @@ locals {
         channel_flow_vars    = {}
         chatbot_unique_names = []
       },
+      chat : {
+        channel_type         = "chat"
+        messaging_mode       = "conversations"
+        contact_identity     = ""
+        templatefile         = "/app/twilio-iac/helplines/zm/templates/studio-flows/messaging-webchat-conv-lambda-sd.tftpl"
+        channel_flow_vars    = {}
+        chatbot_unique_names = []
+      },
       facebook : {
         messaging_mode       = "conversations"
         channel_type         = "messenger"
diff --git a/twilio-iac/helplines/zm/templates/studio-flows/messaging-webchat-conv-lambda-sd.tftpl b/twilio-iac/helplines/zm/templates/studio-flows/messaging-webchat-conv-lambda-sd.tftpl
new file mode 100644
index 0000000000..1004c642cb
--- /dev/null
+++ b/twilio-iac/helplines/zm/templates/studio-flows/messaging-webchat-conv-lambda-sd.tftpl
@@ -0,0 +1,494 @@
+${
+  jsonencode({
+  "description": "${flow_description}",
+  "states": [
+    {
+      "name": "Trigger",
+      "type": "trigger",
+      "transitions": [
+        {
+          "event": "incomingMessage"
+        },
+        {
+          "event": "incomingCall"
+        },
+        {
+          "next": "run_subflow_system_down",
+          "event": "incomingConversationMessage"
+        },
+        {
+          "event": "incomingRequest"
+        },
+        {
+          "event": "incomingParent"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": -170,
+          "y": -1100
+        }
+      }
+    },
+    {
+      "name": "split_language",
+      "type": "split-based-on",
+      "transitions": [
+        {
+          "next": "set_en_US",
+          "event": "noMatch"
+        },
+        {
+          "next": "set_en_US",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value equal_to English",
+              "arguments": [
+                "{{trigger.conversations.ChannelAttributes.pre_engagement_data.language}}"
+              ],
+              "type": "equal_to",
+              "value": "English"
+            }
+          ]
+        },
+        {
+          "next": "set_bem",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value equal_to Bemba",
+              "arguments": [
+                "{{trigger.conversations.ChannelAttributes.pre_engagement_data.language}}"
+              ],
+              "type": "equal_to",
+              "value": "Bemba"
+            }
+          ]
+        },
+        {
+          "next": "set_toi",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value equal_to Tonga",
+              "arguments": [
+                "{{trigger.conversations.ChannelAttributes.pre_engagement_data.language}}"
+              ],
+              "type": "equal_to",
+              "value": "Tonga"
+            }
+          ]
+        },
+        {
+          "next": "set_lun",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value equal_to Lunda",
+              "arguments": [
+                "{{trigger.conversations.ChannelAttributes.pre_engagement_data.language}}"
+              ],
+              "type": "equal_to",
+              "value": "Lunda"
+            }
+          ]
+        },
+        {
+          "next": "set_nyz",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value equal_to Nyanja",
+              "arguments": [
+                "{{trigger.conversations.ChannelAttributes.pre_engagement_data.language}}"
+              ],
+              "type": "equal_to",
+              "value": "Nyanja"
+            }
+          ]
+        },
+        {
+          "next": "set_kqn",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value equal_to Kaonde",
+              "arguments": [
+                "{{trigger.conversations.ChannelAttributes.pre_engagement_data.language}}"
+              ],
+              "type": "equal_to",
+              "value": "Kaonde"
+            }
+          ]
+        },
+        {
+          "next": "set_loz",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value equal_to Lozi",
+              "arguments": [
+                "{{trigger.conversations.ChannelAttributes.pre_engagement_data.language}}"
+              ],
+              "type": "equal_to",
+              "value": "Lozi"
+            }
+          ]
+        }
+      ],
+      "properties": {
+        "input": "{{trigger.conversations.ChannelAttributes.pre_engagement_data.language}}",
+        "offset": {
+          "x": -670,
+          "y": -90
+        }
+      }
+    },
+    {
+      "name": "attributes",
+      "type": "send-to-flex",
+      "transitions": [
+        {
+          "event": "callComplete"
+        },
+        {
+          "event": "failedToEnqueue"
+        },
+        {
+          "event": "callFailure"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": 570,
+          "y": -120
+        },
+        "workflow": "${workflow_sids.master}",
+        "channel": "${task_channel_sids.chat}",
+        "attributes": "{\n  \"ip\": \"{{trigger.conversations.ChannelAttributes.pre_engagement_data.ip}}\",\n  \"name\": \"{{trigger.conversations.ChannelAttributes.from}}\",\n  \"channelType\": \"{{trigger.conversations.ChannelAttributes.channel_type}}\",\n  \"channelSid\": \"{{trigger.conversations.ChannelSid}}\",\n  \"helpline\": \"{{ trigger.conversations.ChannelAttributes.memory .helpline}}\",\n  \"ignoreAgent\": \"\",\n  \"transferTargetType\": \"\",\n  \"language\": \"{{trigger.conversations.ChannelAttributes.pre_engagement_data.language | default: 'en-US' }}\",\n \"memory\": {{ trigger.conversations.ChannelAttributes.memory | to_json }},\n \"preEngagementData\": {{trigger.conversations.ChannelAttributes.pre_engagement_data | to_json}} \n}"
+      }
+    },
+    {
+      "name": "set_en_US",
+      "type": "set-variables",
+      "transitions": [
+        {
+          "next": "captureChannelWithBot",
+          "event": "next"
+        }
+      ],
+      "properties": {
+        "variables": [
+          {
+            "value": "en-US",
+            "key": "language"
+          }
+        ],
+        "offset": {
+          "x": -1740,
+          "y": 380
+        }
+      }
+    },
+    {
+      "name": "set_bem",
+      "type": "set-variables",
+      "transitions": [
+        {
+          "next": "captureChannelWithBot",
+          "event": "next"
+        }
+      ],
+      "properties": {
+        "variables": [
+          {
+            "value": "bem",
+            "key": "language"
+          }
+        ],
+        "offset": {
+          "x": -1420,
+          "y": 380
+        }
+      }
+    },
+    {
+      "name": "set_toi",
+      "type": "set-variables",
+      "transitions": [
+        {
+          "next": "captureChannelWithBot",
+          "event": "next"
+        }
+      ],
+      "properties": {
+        "variables": [
+          {
+            "value": "toi",
+            "key": "language"
+          }
+        ],
+        "offset": {
+          "x": -1100,
+          "y": 380
+        }
+      }
+    },
+    {
+      "name": "set_lun",
+      "type": "set-variables",
+      "transitions": [
+        {
+          "next": "captureChannelWithBot",
+          "event": "next"
+        }
+      ],
+      "properties": {
+        "variables": [
+          {
+            "value": "lun",
+            "key": "language"
+          }
+        ],
+        "offset": {
+          "x": -770,
+          "y": 380
+        }
+      }
+    },
+    {
+      "name": "set_nyz",
+      "type": "set-variables",
+      "transitions": [
+        {
+          "next": "captureChannelWithBot",
+          "event": "next"
+        }
+      ],
+      "properties": {
+        "variables": [
+          {
+            "value": "nyz",
+            "key": "language"
+          }
+        ],
+        "offset": {
+          "x": -440,
+          "y": 380
+        }
+      }
+    },
+    {
+      "name": "set_kqn",
+      "type": "set-variables",
+      "transitions": [
+        {
+          "next": "captureChannelWithBot",
+          "event": "next"
+        }
+      ],
+      "properties": {
+        "variables": [
+          {
+            "value": "kqn",
+            "key": "language"
+          }
+        ],
+        "offset": {
+          "x": -110,
+          "y": 380
+        }
+      }
+    },
+    {
+      "name": "set_loz",
+      "type": "set-variables",
+      "transitions": [
+        {
+          "next": "captureChannelWithBot",
+          "event": "next"
+        }
+      ],
+      "properties": {
+        "variables": [
+          {
+            "value": "loz",
+            "key": "language"
+          }
+        ],
+        "offset": {
+          "x": 230,
+          "y": 380
+        }
+      }
+    },
+    {
+      "name": "captureChannelWithBot",
+      "type": "make-http-request",
+      "transitions": [
+        {
+          "event": "success"
+        },
+        {
+          "event": "failed"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": -780,
+          "y": 650
+        },
+        "method": "POST",
+        "content_type": "application/json;charset=utf-8",
+        "add_twilio_auth": false,
+        "body": "{\"channelSid\": \"{{flow.channel.address}}\", \"message\": \"trigger_pre_survey\", \"studioFlowSid\": \"{{flow.flow_sid}}\", \"language\": \"{{flow.variables.language}}\", \"botSuffix\": \"pre_survey\", \"triggerType\": \"withUserMessage\", \"releaseType\": \"triggerStudioFlow\", \"releaseFlag\": \"preSurveyComplete\", \"channelType\": \"{{trigger.conversations.ChannelAttributes.channel_type | downcase}}\", \"isConversation\": \"false\"}",
+        "url": "${lambda_twilio_account_scoped_url}/channelCapture/captureChannelWithBot"
+      }
+    },
+    {
+      "name": "pre_survey_complete",
+      "type": "split-based-on",
+      "transitions": [
+        {
+          "next": "split_language",
+          "event": "noMatch"
+        },
+        {
+          "next": "attributes",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value equal_to true",
+              "arguments": [
+                "{{trigger.conversations.ChannelAttributes.preSurveyComplete}}"
+              ],
+              "type": "equal_to",
+              "value": "true"
+            }
+          ]
+        }
+      ],
+      "properties": {
+        "input": "{{trigger.conversations.ChannelAttributes.preSurveyComplete}}",
+        "offset": {
+          "x": 20,
+          "y": -380
+        }
+      }
+    },
+    {
+      "name": "getProfileFlagsForIdentifier",
+      "type": "make-http-request",
+      "transitions": [
+        {
+          "next": "contact_routing",
+          "event": "success"
+        },
+        {
+          "next": "pre_survey_complete",
+          "event": "failed"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": -140,
+          "y": -930
+        },
+        "method": "POST",
+        "content_type": "application/json;charset=utf-8",
+        "add_twilio_auth": false,
+        "body": "{ \"trigger\": {{trigger | to_json}}}",
+        "url": "${get_profile_flags_for_identifier_base_url}/getProfileFlagsForIdentifier"
+      }
+    },
+    {
+      "name": "contact_routing",
+      "type": "split-based-on",
+      "transitions": [
+        {
+          "next": "pre_survey_complete",
+          "event": "noMatch"
+        },
+        {
+          "next": "blocked",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value contains Blocked",
+              "arguments": [
+                "{{widgets.getProfileFlagsForIdentifier.parsed}}"
+              ],
+              "type": "contains",
+              "value": "Blocked"
+            }
+          ]
+        }
+      ],
+      "properties": {
+        "input": "{{widgets.getProfileFlagsForIdentifier.parsed}}",
+        "offset": {
+          "x": 270,
+          "y": -710
+        }
+      }
+    },
+    {
+      "name": "blocked",
+      "type": "send-message",
+      "transitions": [
+        {
+          "event": "sent"
+        },
+        {
+          "event": "failed"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": 620,
+          "y": -470
+        },
+        "service": "{{trigger.conversations.InstanceSid}}",
+        "channel": "{{trigger.conversations.ChannelSid}}",
+        "from": "${flow_vars.widget_from}",
+        "to": "{{contact.channel.address}}",
+        "body": "${flow_vars.chat_blocked_message}"
+      }
+    },
+    {
+      "name": "run_subflow_system_down",
+      "type": "run-subflow",
+      "transitions": [
+        {
+          "next": "getProfileFlagsForIdentifier",
+          "event": "completed"
+        },
+        {
+          "next": "getProfileFlagsForIdentifier",
+          "event": "failed"
+        }
+      ],
+      "properties": {
+        "flow_sid": "${system_down_studio_subflow_sid}",
+        "flow_revision": "LatestPublished",
+        "offset": {
+          "x": 110,
+          "y": -270
+        },
+        "parameters": [
+          {
+            "type": "string",
+            "value": "true",
+            "key": "system_down"
+          }
+        ]
+      }
+    }
+  ],
+  "initial_state": "Trigger",
+  "flags": {
+    "allow_concurrent_calls": true
+  }
+})
+}
\ No newline at end of file