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docs: add support contact (support@falkordb.com) and Support page #485

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4 changes: 4 additions & 0 deletions cloud/enterprise-tier.md
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Expand Up @@ -51,6 +51,10 @@ The Enterprise Tier is fully optimized for mission-critical applications, provid
⚙️ To begin your Enterprise journey, schedule a consultation:
[![Contact Us](https://img.shields.io/badge/Contact%20Us-8A2BE2?style=for-the-badge)](mailto:info@falkordb.com)

## Getting Support

Enterprise customers receive **dedicated support**. Open a support ticket by emailing **[support@falkordb.com](mailto:support@falkordb.com)**, or contact your dedicated account manager directly. See the [Support page]({{ site.baseurl }}/support/) for what to include in your request.

{% include faq_accordion.html
title="Frequently Asked Questions"
q1="How is Enterprise Tier pricing determined?"
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4 changes: 4 additions & 0 deletions cloud/free-tier.md
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Expand Up @@ -33,6 +33,10 @@ The free tier provides everything you need to explore FalkorDB and build initial
| **Cloud Providers** | AWS, GCP | AWS, GCP | AWS, GCP | AWS, GCP, Azure |
| **Call-to-Action** | [Sign up](https://app.falkordb.cloud/signup) | [Sign up](https://app.falkordb.cloud/signup) | [Sign up](https://app.falkordb.cloud/signup) | [Contact Us](mailto:info@falkordb.com) |

## Getting Support

Need help? Email **[support@falkordb.com](mailto:support@falkordb.com)** to open a support ticket, or join the community on **[Discord](https://discord.gg/ErBEqN9E)**. See the [Support page]({{ site.baseurl }}/support/) for more details.

## Terms
> ⚠️ Free instances that aren't utilized for 1 day will be stopped, and deleted after 7 days.
Need an extension? Speak to [sales](https://www.falkordb.com/get-a-demo/)
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4 changes: 4 additions & 0 deletions cloud/pro-tier.md
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Expand Up @@ -93,6 +93,10 @@ The Pro Tier provides a robust environment to scale your application with confid
⚙️ Spin up your first FalkorDB Cloud instance:
[![Sign Up](https://img.shields.io/badge/Sign%20Up-8A2BE2?style=for-the-badge)](https://app.falkordb.cloud/signup)

## Getting Support

Pro Tier customers receive **24/7 support**. Open a support ticket by emailing **[support@falkordb.com](mailto:support@falkordb.com)**. See the [Support page]({{ site.baseurl }}/support/) for what to include in your request.

{% include faq_accordion.html
title="Frequently Asked Questions"
q1="What does High Availability mean in the Pro Tier?"
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4 changes: 4 additions & 0 deletions cloud/startup-tier.md
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Expand Up @@ -60,6 +60,10 @@ The Startup Tier includes essential features like **TLS** and **Automated Backup
⚙️ Spin up your first FalkorDB Cloud instance:
[![Sign Up](https://img.shields.io/badge/Sign%20Up-8A2BE2?style=for-the-badge)](https://app.falkordb.cloud/signup)

## Getting Support

Need help? Email **[support@falkordb.com](mailto:support@falkordb.com)** to open a support ticket, or join the community on **[Discord](https://discord.gg/ErBEqN9E)**. See the [Support page]({{ site.baseurl }}/support/) for more details.

{% include faq_accordion.html
title="Frequently Asked Questions"
q1="How much does the Startup Tier cost?"
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30 changes: 30 additions & 0 deletions support.md
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@@ -0,0 +1,30 @@
---
title: "Support"
nav_order: 1000
description: "How to contact FalkorDB support, open a support ticket, and get help with your FalkorDB deployment."
permalink: /support/
---

# Support

Need help with FalkorDB? You can reach us through the channels below.

## Open a Support Ticket

Email **[support@falkordb.com](mailto:support@falkordb.com)** to open a support ticket.

To help us respond faster, please include:

- A clear description of the issue and what you were trying to do.
- Your FalkorDB Cloud instance ID (if applicable) and the cloud region.
- The approximate time the issue occurred (with timezone).
- Any relevant logs, error messages, or query samples.
- Steps to reproduce, if known.

## Community Support

For general questions, usage help, and discussion, join the FalkorDB community on **[Discord](https://discord.gg/ErBEqN9E)**.
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@coderabbitai coderabbitai Bot May 15, 2026

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⚠️ Potential issue | 🟡 Minor | ⚡ Quick win

🧩 Analysis chain

🏁 Script executed:

#!/bin/bash
# Description: Verify the Discord invite link is accessible

curl -sL -w "%{http_code}" -o /dev/null "https://discord.gg/ErBEqN9E"

Repository: FalkorDB/docs

Length of output: 60

Ensure the Discord invite link is configured to never expire.

The Discord link (https://discord.gg/ErBEqN9E) is currently accessible. However, ensure it is set to never expire in the Discord server settings to maintain reliable access in the documentation.

🤖 Prompt for AI Agents 
Verify each finding against current code. Fix only still-valid issues, skip the
rest with a brief reason, keep changes minimal, and validate.

In `@support.md` at line 26, Update the Discord invite link text
"https://discord.gg/ErBEqN9E" in the support page to point to a non-expiring
(permanent) invite; open the server settings in Discord, create a new invite
with "Never" expiration and optionally enable a max number of uses, then replace
the existing invite URL in the support content with the newly generated
permanent invite URL and verify the link resolves.


## Sales and General Inquiries

For pricing, plans, demos, or anything non-technical, contact **[info@falkordb.com](mailto:info@falkordb.com)**.