BlackCat Support / Service Desk

Repo pro podporu zákazníků a developerů – ticketing systém, knowledge base, automation scripts (escalation runbooks). Integruje s blackcat-governance (audit trails), blackcat-marketplace (developers), blackcat-cli (assisted troubleshooting).

Stage 1 – Deliverables ✅

• config/example.support.php + SupportConfig řeší ticket plány a knowledge base.
• TicketPlan/KnowledgeEntry modely, SupportExecutor + SupportMetrics.
• CLI bin/support: plan:list, plan:show, plan:run, kb:list, metrics.
• Připravený storage dir (var/) pro záznamy a budoucí integrace s observability/governance.

Quick start

export BLACKCAT_SUPPORT_CONFIG=blackcat-support/config/example.support.php

# Vylistuj plány
blackcat-support/bin/support $BLACKCAT_SUPPORT_CONFIG plan:list

# Zobraz plán
blackcat-support/bin/support $BLACKCAT_SUPPORT_CONFIG plan:show sev1-default

# Spusť plán (simulace)
blackcat-support/bin/support $BLACKCAT_SUPPORT_CONFIG plan:run sev1-default