feat(support): add support-chat domain models

crates/primitives/src/lib.rs

@@ -324,5 +324,8 @@ pub use self::metrics::{ConsumerStatus, ParserStatus, ReportedError};
 pub mod value_access;
 pub use self::value_access::{JsonDecode, ValueAccess};
 
+pub mod support;
+pub use self::support::{SupportAgent, SupportConversation, SupportConversationStatus, SupportMessage, SupportMessageDeliveryStatus, SupportMessageDirection};
+
 #[cfg(any(test, feature = "testkit"))]
 pub mod testkit;

crates/primitives/src/support.rs

@@ -0,0 +1,65 @@
+use chrono::{DateTime, Utc};
+use serde::{Deserialize, Serialize};
+use typeshare::typeshare;
+
+#[derive(Debug, Clone, PartialEq, Eq, Serialize, Deserialize)]
+#[typeshare(swift = "Equatable, CaseIterable, Sendable")]
+#[serde(rename_all = "lowercase")]
+pub enum SupportConversationStatus {
+    Open,
+    Resolved,
+}
+
+#[derive(Debug, Clone, PartialEq, Eq, Serialize, Deserialize)]
+#[typeshare(swift = "Equatable, CaseIterable, Sendable")]
+#[serde(rename_all = "lowercase")]
+pub enum SupportMessageDirection {
+    Incoming,
+    Outgoing,
+}
+
+#[derive(Debug, Clone, PartialEq, Eq, Serialize, Deserialize)]
+#[typeshare(swift = "Equatable, CaseIterable, Sendable")]
+#[serde(rename_all = "lowercase")]
+pub enum SupportMessageDeliveryStatus {
+    Sending,
+    Sent,
+    Failed,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+#[typeshare(swift = "Sendable, Equatable")]
+#[serde(rename_all = "camelCase")]
+pub struct SupportAgent {
+    pub name: String,
+    #[serde(skip_serializing_if = "Option::is_none")]
+    pub avatar_url: Option<String>,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+#[typeshare(swift = "Sendable, Equatable, Hashable, Identifiable")]
+#[serde(rename_all = "camelCase")]
+pub struct SupportConversation {
+    pub id: String,
+    pub status: SupportConversationStatus,
+    #[serde(skip_serializing_if = "Option::is_none")]
+    pub first_message: Option<String>,
+    #[serde(skip_serializing_if = "Option::is_none")]
+    pub last_message: Option<String>,
+    pub last_activity_at: DateTime<Utc>,
+    pub unread_count: i32,
+}
+
+#[derive(Debug, Clone, Serialize, Deserialize)]
+#[typeshare(swift = "Sendable, Equatable")]
+#[serde(rename_all = "camelCase")]
+pub struct SupportMessage {
+    pub id: String,
+    pub conversation_id: String,
+    pub content: String,
+    pub direction: SupportMessageDirection,
+    pub delivery_status: SupportMessageDeliveryStatus,
+    #[serde(skip_serializing_if = "Option::is_none")]
+    pub agent: Option<SupportAgent>,
+    pub created_at: DateTime<Utc>,
+}