Nexdial — AI-Powered Enterprise Contact Center & CRM Operating System

🌍 Live Platform: https://nexdial.io

Nexdial is a next-generation, cloud-native Contact Center Operating System (CCOS) and Intelligent CRM. Built for modern enterprises, it merges advanced CRM pipelines, highly customizable industry-specific workflows, real-time voice AI agents, and specialized modules (like a fully functional Restaurant POS) into a single, unified visual dashboard.

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🚀 Key Features & Capabilities

1. Dynamic Industry CRM System

• 50+ Pre-Configured Industries: From Digital Marketing and Real Estate to Healthcare and Manufacturing, the system dynamically seeds industry-specific pipelines and workflows.
• Intelligent Onboarding: Beautiful custom <IndustrySelector> and <BusinessTypeSelector> UIs automatically tailor the workspace setup and inject industry-specific lead stages during signup.
• Workspace Settings Cockpit: Configure branding, lead sources, integrations, and company profiles per workspace.

2. Specialized Modules (e.g., Restaurant POS)

• Live Table Management: Real-time visual layout of available vs. occupied tables.
• Order & Menu System: Add categories and items directly to bills. Waiters and admins can fire orders from a tablet-friendly interface.
• Billing & Checkout: Seamless invoice generation and final bill settlement.
• Staff Access: Dedicated WAITER and ADMIN role management locked to specific tenant workspaces.

3. Unified Dialer Operations Console

• Dialer Modes: Supports Predictive (dynamic pacing algorithm), Power, Progressive, and Preview dialing modes.
• WebRTC Softphone: Real-time browser-based calling with equalized audio meters and instant call wrap-up controls.
• Supervisor HUD: Managers can monitor live calls, whisper coaching tips, or barge-in to merge into a 3-way conference.

4. Conversational Voice AI Copilot

• Real-Time Speech-to-Text: High-accuracy transcription streams during live voice conversations.
• RAG SOP Integration: Queries documentation databases using semantic vector lookups to display dynamic scripts on the agent's screen.

5. Robust Cloud Infrastructure

• Multi-Tenant SaaS Architecture: Built on top of Prisma with strict workspaceId row-level isolation and role-based access control.
• Authentication: Integrated NextAuth with Google SSO and credential-based secure sign-in.
• Database Optimization: Uses Postgres connection pooling (@prisma/adapter-pg) to handle high-concurrency websocket and API data streams without exhausting limits.

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🛠️ Technology Stack

• Framework: Next.js 16 (App Router)
• Library: React 19
• Database & ORM: PostgreSQL (via Supabase) + Prisma ORM with Edge adapter pooling
• Authentication: NextAuth.js v4
• Styling: Tailwind CSS v4 & Custom glassmorphism aesthetic
• Animations: Framer Motion
• Icons: Lucide React

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📂 Project Structure

nexdial/
├── prisma/
│   ├── schema.prisma         # Database models (User, Workspace, Leads, Tables, Orders)
│   └── seed-industries.ts    # Seed script for 50+ industry templates
├── src/
│   ├── app/                  # Next.js App Router endpoints
│   │   ├── api/              # Secure REST APIs (auth, crm, restaurant POS, industries)
│   │   ├── crm/              # Main CRM application dashboard and sub-modules
│   │   ├── login/            # Authentication portals
│   │   └── signup/           # Interactive multi-step onboarding
│   ├── components/           # Reusable UI architecture
│   │   ├── crm/              # Specialized CRM UI (IndustrySelector, Kanban, etc.)
│   │   └── home/             # Landing page components
│   └── lib/                  # Core utilities (Prisma client, NextAuth configuration)
└── package.json              # Dependencies

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💻 Getting Started

Prerequisites

Make sure you have Node.js 18+ and npm installed. You will also need a PostgreSQL database.

Setup Instructions

1. Clone the repository:

   git clone https://github.com/sabledattatray/nexdial.git
   cd nexdial

2. Install dependencies:

   npm install

3. Configure Environment Variables: Create a .env file with your database string and NextAuth secrets:

   DATABASE_URL="postgresql://user:password@host:5432/db"
   NEXTAUTH_SECRET="your-secret"
   NEXTAUTH_URL="http://localhost:3000"

4. Initialize Database & Seed:

   npx prisma generate
   npx prisma db push
   npx tsx prisma/seed-industries.ts

5. Run the development server:

   npm run dev

   Open http://localhost:3000 with your browser to view the application.

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🔒 Security & Compliance

Nexdial complies with key global standards for secure communication and operations:

• Tenant Isolation: Deep schema-level isolation using workspaceId parameters.
• Authentication: Hardened OAuth 2.0 flows and BCrypt password hashing.
• SOC2 Type II: Continuous vulnerability scanning, audit logs, and secure access permissions.
• SIP Security: SRTP and DTLS encryption for WebRTC call channels to protect against eavesdropping.

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📝 License & Attribution

© 2026 Nexdial. All rights reserved.

Made for High Performance by Datta Sable.