Add new Aselo webchat for ZW Stg

aselo-webchat-react-app/configSrc/zw/staging.json

@@ -0,0 +1,6 @@
+{
+  "deploymentKey": "REPLACE_WITH_ZW_STAGING_CONVERSATIONS_SERVICE_SID",
+  "environment": "staging",
+  "aseloBackendUrl": "https://hrm-staging.tl.techmatters.org",
+  "definitionVersion": "zw-v1"
+}

aselo-webchat-react-app/configSrc/zw/translations/en-US.json

@@ -0,0 +1,12 @@
+{
+    "WelcomeMessage": "Childline Zimbabwe",
+    "MessageCanvasTrayContent": "",
+    "MessageInputDisabledReasonHold":
+      "Thank you very much for this information. We'll transfer you now. Please hold for a counsellor.",
+    "AutoFirstMessage": "Incoming webchat contact from",
+    "PreEngagementDescription":
+      "Thank you for contacting Childline Zimbabwe. To chat with a counsellor, please type your name and select the Start Chat button.",
+    "WhatIsYourName": "What is your name?",
+    "StartChat": "Start Chat!",
+    "MessagePhase-MessageBubble-OtherParticipantMessageSenderName": "Childline Zimbabwe Counsellor"
+}

lambdas/packages/hrm-form-definitions/form-definitions/zw/v1/webchat/PreEngagementForm.json

@@ -3,11 +3,11 @@
   "submitLabel": "StartChat",
   "fields": [
     {
-      "type": "input",
+      "type": "input-text",
       "name": "friendlyName",
       "label": "WhatIsYourName",
       "placeholder": "Guest",
       "required": true
     }
   ]
-}
+}

twilio-iac/helplines/zw/staging.hcl

@@ -15,13 +15,22 @@ locals {
     }
 
     channels = {
+      chat : {
+        messaging_mode       = "conversations"
+        channel_type         = "chat"
+        contact_identity     = ""
+        templatefile         = "/app/twilio-iac/helplines/zw/templates/studio-flows/messaging-greeting-message-blocking-v2.tftpl"
+        channel_flow_vars    = {
+          chat_greeting_message = "Thank you for contacting Childline Zimbabwe, a counsellor will be with you shortly. If this is an emergency or you wait longer than 30 min, we recommend you call us for free at 116. You can also contact us on WhatsApp at +263 732 116 116."
+        }
+        chatbot_unique_names = []
+      },
       webchat : {
         channel_type     = "web"
         contact_identity = ""
         templatefile     = "/app/twilio-iac/helplines/zw/templates/studio-flows/messaging-greeting-message-blocking.tftpl"
         channel_flow_vars = {
           chat_greeting_message = "Thank you for contacting Childline Zimbabwe, a counsellor will be with you shortly. If this is an emergency or you wait longer than 30 min, we recommend you call us for free at 116. You can also contact us on WhatsApp at +263 732 116 116."
-
         }
         chatbot_unique_names = []
       },

twilio-iac/helplines/zw/templates/studio-flows/messaging-greeting-message-blocking-v2.tftpl

@@ -0,0 +1,167 @@
+${
+  jsonencode(
+    {
+  "description": flow_description,
+  "states": [
+    {
+      "name": "Trigger",
+      "type": "trigger",
+      "transitions": [
+        {
+          "event": "incomingMessage"
+        },
+        {
+          "event": "incomingCall"
+        },
+        {
+          "next": "getProfileFlagsForIdentifiers",
+          "event": "incomingConversationMessage"
+        },
+        {
+          "event": "incomingRequest"
+        },
+        {
+          "event": "incomingParent"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": -90,
+          "y": -90
+        }
+      }
+    },
+    {
+      "name": "attributes",
+      "type": "send-to-flex",
+      "transitions": [
+        {
+          "event": "callComplete"
+        },
+        {
+          "event": "failedToEnqueue"
+        },
+        {
+          "event": "callFailure"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": -50,
+          "y": 860
+        },
+        "workflow":  workflow_sids["master"],
+        "channel": task_channel_sids["chat"],
+        "attributes":channel_attributes["default"]
+      }
+    },
+    {
+      "name": "send_welcome_message",
+      "type": "send-message",
+      "transitions": [
+        {
+          "next": "attributes",
+          "event": "sent"
+        },
+        {
+          "event": "failed"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": -50,
+          "y": 610
+        },
+        "service": "{{trigger.conversation.InstanceSid}}",
+        "channel": "{{trigger.conversation.ChannelSid}}",
+        "from": flow_vars["widget_from"],
+        "to": "{{contact.channel.address}}",
+        "body": channel_flow_vars["chat_greeting_message"]
+      }
+    },
+    {
+      "name": "getProfileFlagsForIdentifiers",
+      "type": "make-http-request",
+      "transitions": [
+        {
+          "next": "contact_routing",
+          "event": "success"
+        },
+        {
+          "event": "failed"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": 90,
+          "y": 80
+        },
+        "method": "POST",
+        "content_type": "application/json;charset=utf-8",
+        "body": "{\"trigger\": {{trigger | to_json}}}",
+        "url": "${get_profile_flags_for_identifier_base_url}/getProfileFlagsForIdentifier"
+      }
+    },
+    {
+      "name": "contact_routing",
+      "type": "split-based-on",
+      "transitions": [
+        {
+          "next": "send_welcome_message",
+          "event": "noMatch"
+        },
+        {
+          "next": "blocked",
+          "event": "match",
+          "conditions": [
+            {
+              "friendly_name": "If value equal_to blocked",
+              "arguments": [
+                "{{widgets.getProfileFlagsForIdentifiers.parsed}}"
+              ],
+              "type": "contains",
+              "value": "blocked"
+            }
+          ]
+        }
+      ],
+      "properties": {
+        "input": "{{widgets.getProfileFlagsForIdentifiers.parsed}}",
+        "offset": {
+          "x": 190,
+          "y": 320
+        }
+      }
+    },
+    {
+      "name": "blocked",
+      "type": "send-message",
+      "transitions": [
+        {
+          "event": "sent"
+        },
+        {
+          "event": "failed"
+        }
+      ],
+      "properties": {
+        "offset": {
+          "x": 550,
+          "y": 600
+        },
+        "service": "{{trigger.conversation.InstanceSid}}",
+        "channel": "{{trigger.conversation.ChannelSid}}",
+        "from": flow_vars["widget_from"],
+        "to": "{{contact.channel.address}}",
+        "body": flow_vars["chat_blocked_message"]
+      }
+    }
+  ],
+  "initial_state": "Trigger",
+  "flags": {
+    "allow_concurrent_calls": true
+  }
+}
+
+  )
+}