Add Contact Center module#501
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Jun 29, 2026
MikeAlhayek
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Jun 29, 2026
MikeAlhayek
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Jun 29, 2026
MikeAlhayek
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Jun 29, 2026
…er-agnostic dialing (#502)
…modal Telephony: - Add incoming-call extensibility contracts (IncomingCallCard, IncomingCallContext, IIncomingCallContextProvider, IIncomingCallDispatcher) and DefaultIncomingCallDispatcher, which pushes a ringing call to a user via IHubContext.Clients.User after running the registered context providers. - Add a capability-gated voicemail operation (ITelephonyProvider.SendToVoicemailAsync and TelephonyCapabilities.Voicemail), a Voicemail hub method, and a DialPad implementation. - Add the soft-phone incoming-call modal (Answer/Voicemail/Ignore) with contributed contact cards, an Answer-and-open shortcut, and accept/decline offer-lifecycle posts. Contact Center (Voice feature): - Add InboundVoiceEvent/IInboundVoiceService/InboundVoiceService, which route an inbound call into an OmnichannelActivity (Kind=Call, Source=Inbound) with its Subject and a voice Interaction, enqueue it, reserve the longest-idle available agent signed in to the inbound queue, and offer the call through the dispatcher; re-offer on decline. - Add ContactCenterIncomingCallContextProvider (matched customers + offer lifecycle), IInboundContactLookup, a provider-agnostic ingress endpoint, an offer-lifecycle VoiceController, and an optional ActivityQueue.InboundChannelEndpointId mapping. Disposition unification: - Implement DefaultActivityDispositionService (previously a contract only) and route ActivitiesController.Complete through it so inbound and outbound activities are dispositioned through the same subject workflow. Add 5 unit tests (25 Contact Center tests pass); update the Telephony and Contact Center docs and the v2.0.0 changelog; update the Contact Center plan progress. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> AI-Model: gpt-5.5
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> AI-Model: gpt-5.5
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> AI-Model: gpt-5.5
…outbox foundations Routing depth (G7 / Phase 3): - Per-queue routing policy on ActivityQueue: RoutingStrategy (LongestIdle/RoundRobin/LeastBusy), PreferStickyAgent, EnableSlaAging, BusinessHoursCalendarId + AfterHoursAction, OverflowQueueId + OverflowAfterSeconds. - StickyAgent/RoundRobin/LeastBusy routing strategies; primary scorers gated by queue policy. QueueItem.StickyAgentUserId captured at enqueue; AgentProfile.LastAssignedUtc stamped on reserve. - QueueItemPrioritizer SLA aging; business-hours hold in assignment; IActivityQueueService.OverflowDueAsync + QueueItemOverflowed event. - Reusable BusinessHoursCalendar catalog + IBusinessHoursService (time-zone weekly schedule + holidays); Interaction Center -> Business hours admin CRUD; extended queue editor. - +21 unit tests (106 ContactCenter tests pass); clean full-solution -warnaserror build; docs + changelog + PLAN updated. Also lands accumulated real-time (G5) and outbox (G6) foundations that were pending in the working tree. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
…enforcement (G6/P1 #18) - IProviderVoiceWebhookAdapter (Abstractions): provider signature validation + normalization to ProviderVoiceEvent from an HTTP-agnostic ProviderVoiceWebhookRequest. - HmacProviderVoiceWebhookAdapterBase: constant-time HMAC-SHA256 signature verification. - IProviderVoiceWebhookProcessor: resolves adapter by technical name, verifies signature, requires an idempotency key on every parsed event, forwards accepted events to IProviderVoiceEventService. - Anonymous ProviderVoiceWebhookController POST /api/contact-center/voice/webhook/{provider}, authenticated by provider signature; maps outcomes to 200/401/404/400. - +6 unit tests (112 ContactCenter tests pass); clean -warnaserror build; changelog + PLAN updated. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
ActivityReservationService.ReserveAsync re-reads the queue item and aborts unless it is still Waiting, preventing double-reservation across nodes. +1 test; updated existing reserve tests to mock the re-fetch. 113 ContactCenter tests pass. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
…pletes Phase 4) - InteractionTransferType/TargetType enums; TransferRequest/TransferResult; IContactCenterTransferService records transfer history, sets Transferring, publishes InteractionTransferred, and re-enqueues the activity for queue transfers. - ContactCenterVoiceProviderCapabilities gains CallTransfer + Conference flags. - +3 tests (116 ContactCenter tests pass); clean -warnaserror build. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
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- ContactCenterEntryPoint catalog: DID->queue mapping, priority, business-hours gating, closed action (hold/voicemail/overflow/reject), welcome/closed messages. - IEntryPointResolver + EntryPointRoutingPlanner build an EntryPointRoutingPlan from the matched DID and business-hours state. - VoiceContactCenterCallRouter consults the resolver first: open -> entry point queue at its priority; closed -> hold/overflow or voicemail/reject; falls back to endpoint->queue mapping. - Interaction Center -> Entry points admin CRUD (Voice feature, ManageQueues). - +6 tests (122 ContactCenter tests pass); clean -warnaserror build; changelog + PLAN updated. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
- CallbackRequest catalog + CallbackRequestStatus; ICallbackService schedules pending callbacks and promotes due ones into outbound Callback-source activities (enqueued when a queue is set). - Per-minute CallbackDispatchBackgroundTask; registered in the Dialer feature. - +3 tests (125 ContactCenter tests pass); clean full-solution -warnaserror build. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
- ContactCenterEventMetric projection + IContactCenterMetricsService (record + range summary) + ContactCenterMetricsProjectionHandler projecting every domain event into rebuildable per-day, per-event-type counts. - Registered in the always-on base feature. - +4 tests (129 ContactCenter tests pass); clean -warnaserror build. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
- RecordingState/MonitorMode enums + Interaction.RecordingState; provider capability flags Recording/Monitor/Whisper/Barge/TakeOver. - IContactCenterRecordingService recording state machine with Recording* events. - IContactCenterMonitoringService capability-gated, audited supervisor monitor/whisper/barge/take-over (SupervisorMonitorStarted). - +4 tests (133 ContactCenter tests pass); clean full-solution -warnaserror build. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
- ContactCenterEvent workflow event activity (optional EventType filter, Matched/Ignored outcomes) + display driver + views. - ContactCenterWorkflowEventHandler triggers the activity for every published domain event via IWorkflowManager. - Feature-gated on OrchardCore.Workflows; module builds clean; 133 ContactCenter tests pass. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
- ContactCenterRetentionOptions (config-bound) + IContactCenterRetentionService batch-purge of interaction events older than a cutoff + daily ContactCenterRetentionBackgroundTask. - IInteractionEventStore.ListOlderThanAsync added (indexed OccurredUtc); base Startup binds options from IShellConfiguration. - +2 tests (135 ContactCenter tests pass); clean full-solution -warnaserror build. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
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This pull request has merge conflicts. Please resolve those before requesting a review. |
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> AI-Model: gpt-5.5
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> AI-Model: gpt-5.5
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> AI-Model: gpt-5.5
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
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This pull request has merge conflicts. Please resolve those before requesting a review. |
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
…conference state - TelephonyHub: guard completion-log LogInformation calls with IsEnabled to resolve 5 CA1873 warnings (clean -warnaserror build) - ActivityReservationService.ReserveAsync: re-read and re-validate the agent (compare-and-set on ActiveReservationId) before booking so a concurrent assignment on another shared queue cannot double-book the agent - Asterisk dashboard: report 'In conference' for bridged 3+ party calls instead of collapsing to 'Connected' - Add self-healing test (stale Ringing interaction requeued) and reserve double-book guard test - Update contact-center PLAN.md change log with review findings Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> Copilot-Session: a71f4e1c-3ca9-4e08-8d68-81a75d79e03d
Make provider events durable and terminal-safe, serialize assignment and reconciliation races, and improve Asterisk and DialPad recovery behavior. Add regression coverage and update Contact Center documentation. Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> Copilot-Session: e704d92f-38e9-4d41-9a89-17dfd6e6fc95
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This pull request has merge conflicts. Please resolve those before requesting a review. |
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> Copilot-Session: e704d92f-38e9-4d41-9a89-17dfd6e6fc95
Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com> Copilot-Session: e704d92f-38e9-4d41-9a89-17dfd6e6fc95
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