Add Contact Center module

.github/copilot-instructions.md

@@ -10,6 +10,20 @@ CrestApps.OrchardCore is a collection of open-source modules for **Orchard Core
 **Target Framework**: .NET 10.0 (net10.0)  
 **Architecture**: Modular, multi-tenant application framework
 
+## Contact Center module (active, multi-phase project)
+
+The **Contact Center** module set is a large, multi-phase orchestration layer being built between the CRM (Omnichannel) and Telephony modules. Before doing any Contact Center work (anything under `src/**/CrestApps.OrchardCore.ContactCenter*`), **ALWAYS read the durable plan first**:
+
+- **Plan & progress:** [`.github/contact-center/PLAN.md`](contact-center/PLAN.md)
+
+That document is the source of truth for the Contact Center architecture, phased scope, MVP definition, conceptual data model, event catalog, and current progress. Always read its **Progress status** section to see what is done and what is next, start at the lowest incomplete phase, and update that section after each meaningful change.
+
+Key rules for this module set:
+
+- Respect the layer boundary: **CRM (Omnichannel) owns business work data, Contact Center owns orchestration, Telephony owns media execution.** `OmnichannelActivity` remains the universal work item; `Interaction` is communication history for one attempt and never owns workflow or disposition.
+- **Never** write competitor product names in code, comments, identifiers, or public docs. Adopt only the generic, industry-standard terminology defined in the plan's terminology/metrics section.
+- Group related capabilities into separate, feature-gated Orchard modules/features (the plan's module breakdown), the way commercial platforms separate licensed capabilities.
+
 ## Working Effectively
 
 ### Prerequisites and Environment Setup
@@ -136,6 +150,7 @@ dotnet run
 #### Documentation
 
 * Keep public docs and comments accurate and aligned with the code.
+* In Markdown docs, do not manually hard-wrap prose at a fixed column. Keep each paragraph or list item on a single line and let the editor/viewer wrap it visually.
 * Always document:
 
   * Every public method (including constructors) with XML `<summary>` and `<param>` tags.

CrestApps.OrchardCore.slnx

@@ -17,21 +17,25 @@
   <Folder Name="/src/" />
   <Folder Name="/src/Abstractions/">
     <Project Path="src/Abstractions/CrestApps.OrchardCore.Abstractions/CrestApps.OrchardCore.Abstractions.csproj" />
+    <Project Path="src/Abstractions/CrestApps.OrchardCore.ContactCenter.Abstractions/CrestApps.OrchardCore.ContactCenter.Abstractions.csproj" />
     <Project Path="src/Abstractions/CrestApps.OrchardCore.ContentTransfer.Abstractions/CrestApps.OrchardCore.ContentTransfer.Abstractions.csproj" />
     <Project Path="src/Abstractions/CrestApps.OrchardCore.DncRegistry.Abstractions/CrestApps.OrchardCore.DncRegistry.Abstractions.csproj" />
     <Project Path="src/Abstractions/CrestApps.OrchardCore.PhoneNumbers.Abstractions/CrestApps.OrchardCore.PhoneNumbers.Abstractions.csproj" />
+    <Project Path="src/Abstractions/CrestApps.OrchardCore.Reports.Abstractions/CrestApps.OrchardCore.Reports.Abstractions.csproj" />
     <Project Path="src/Abstractions/CrestApps.OrchardCore.Telephony.Abstractions/CrestApps.OrchardCore.Telephony.Abstractions.csproj" />
     <Project Path="src/Abstractions/CrestApps.OrchardCore.Users.Abstractions/CrestApps.OrchardCore.Users.Abstractions.csproj" />
   </Folder>
   <Folder Name="/src/Core/">
     <Project Path="src/Core/CrestApps.OrchardCore.AI.Chat.Core/CrestApps.OrchardCore.AI.Chat.Core.csproj" />
     <Project Path="src/Core/CrestApps.OrchardCore.AI.Chat.Interactions.Core/CrestApps.OrchardCore.AI.Chat.Interactions.Core.csproj" />
     <Project Path="src/Core/CrestApps.OrchardCore.AI.Core/CrestApps.OrchardCore.AI.Core.csproj" />
+    <Project Path="src/Core/CrestApps.OrchardCore.ContactCenter.Core/CrestApps.OrchardCore.ContactCenter.Core.csproj" />
     <Project Path="src/Core/CrestApps.OrchardCore.ContentTransfer.Core/CrestApps.OrchardCore.ContentTransfer.Core.csproj" />
     <Project Path="src/Core/CrestApps.OrchardCore.Core/CrestApps.OrchardCore.Core.csproj" />
     <Project Path="src/Core/CrestApps.OrchardCore.Omnichannel.Core/CrestApps.OrchardCore.Omnichannel.Core.csproj" />
     <Project Path="src/Core/CrestApps.OrchardCore.PhoneNumbers.Core/CrestApps.OrchardCore.PhoneNumbers.Core.csproj" />
     <Project Path="src/Core/CrestApps.OrchardCore.Recipes.Core/CrestApps.OrchardCore.Recipes.Core.csproj" />
+    <Project Path="src/Core/CrestApps.OrchardCore.Reports.Core/CrestApps.OrchardCore.Reports.Core.csproj" />
     <Project Path="src/Core/CrestApps.OrchardCore.Roles.Core/CrestApps.OrchardCore.Roles.Core.csproj" />
     <Project Path="src/Core/CrestApps.OrchardCore.Users.Core/CrestApps.OrchardCore.Users.Core.csproj" />
     <Project Path="src/Core/CrestApps.OrchardCore.YesSql.Core/CrestApps.OrchardCore.YesSql.Core.csproj" />
@@ -60,7 +64,9 @@
     <Project Path="src/Modules/CrestApps.OrchardCore.AI.Memory/CrestApps.OrchardCore.AI.Memory.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.AI.Prompting/CrestApps.OrchardCore.AI.Prompting.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.AI/CrestApps.OrchardCore.AI.csproj" />
+    <Project Path="src/Modules/CrestApps.OrchardCore.Asterisk/CrestApps.OrchardCore.Asterisk.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.AzureAIInference/CrestApps.OrchardCore.AzureAIInference.csproj" />
+    <Project Path="src/Modules/CrestApps.OrchardCore.ContactCenter/CrestApps.OrchardCore.ContactCenter.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.ContentAccessControl/CrestApps.OrchardCore.ContentAccessControl.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.ContentFields/CrestApps.OrchardCore.ContentFields.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.ContentTransfer/CrestApps.OrchardCore.ContentTransfer.csproj" />
@@ -78,6 +84,8 @@
     <Project Path="src/Modules/CrestApps.OrchardCore.PhoneNumbers/CrestApps.OrchardCore.PhoneNumbers.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.PhoneNumbers.Verifications/CrestApps.OrchardCore.PhoneNumbers.Verifications.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.Recipes/CrestApps.OrchardCore.Recipes.csproj" />
+    <Project Path="src/Modules/CrestApps.OrchardCore.Reports/CrestApps.OrchardCore.Reports.csproj" />
+    <Project Path="src/Modules/CrestApps.OrchardCore.Reports.OpenXml/CrestApps.OrchardCore.Reports.OpenXml.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.Resources/CrestApps.OrchardCore.Resources.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.Roles/CrestApps.OrchardCore.Roles.csproj" />
     <Project Path="src/Modules/CrestApps.OrchardCore.SignalR/CrestApps.OrchardCore.SignalR.csproj" />
@@ -90,6 +98,7 @@
   </Folder>
   <Folder Name="/src/Startup/">
     <Project Path="src/Startup/CrestApps.Aspire.AppHost/CrestApps.Aspire.AppHost.csproj" />
+    <Project Path="src/Startup/CrestApps.OrchardCore.Asterisk.Web/CrestApps.OrchardCore.Asterisk.Web.csproj" />
     <Project Path="src/Startup/CrestApps.OrchardCore.Cms.Web/CrestApps.OrchardCore.Cms.Web.csproj" />
     <Project Path="src/Startup/CrestApps.OrchardCore.Samples.A2AClient/CrestApps.OrchardCore.Samples.A2AClient.csproj" />
     <Project Path="src/Startup/CrestApps.OrchardCore.Samples.McpClient/CrestApps.OrchardCore.Samples.McpClient.csproj" />